The Privacy Officer
Level 3, 333 Flinders Lane
Melbourne VIC 3000
Elixir Signature Pty Ltd (and its related entities) trading as Thunder Road Brewing Company (referred to as TRB, we or our) are committed to the protection of your Personal Information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).
1. What is “Personal Information”?
“Personal information” is information or opinion about an identified individual, or an individual who is reasonably identifiable.
2. How we collect personal information
TRB will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases when authorised we may collect personal information from third parties, including from publically available sources.
2.1. TRB collects your personal information to allow it to conduct its business functions and to market its products. TRB may collect personal information such as your name, gender, date of birth, contact details (including personal or work), or occupation when you visit our Website, participate in promotions, register for promotional materials, request information on TRB, our products or services, purchase our products or services, provide feedback or otherwise submit information to us through our Website, complete a job application for a position with TRB or any of its related entities or contact us by telephone, facsimile, email, post or in person. TRB may also collect personal information that includes any other information which you provide when participating in our promotions or surveys.
2.2. TRB may also collect personal information about you via third parties, such as any third parties that facilitate the purchase of our products and services (including providing payment facilities). However TRB will only collect your personal information in this way if it is not reasonable or practical to collect this information directly from you.
3. Information collected via our Website
3.1. TRB will not collect any personal information about users of our Website except when they knowingly provide it or as otherwise described below. For example, TRB will collect personal information from users of its Website when they register to receive e-mail updates and product information from TRB, purchase our products or services, fill out an online job application for a position with TRB or its related entities, provide feedback, fill out a form requesting information or otherwise submit information to us through the Website.
Click Stream Data
3.2. When you visit and browse our Website, our Website host and other third parties engaged by us may collect personal information for statistical, reporting and maintenance purposes, including:
3.3. TRB’s Website host uses this information to administer and improve the performance of our website.
3.4. Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns.
3.5. If you access our Website, a cookie may be downloaded onto your computer’s hard drive when you first log on to our website
3.6. You can adjust your internet browser to disable cookies, however TRB and other third parties engaged by us may not be able to provide you with all the service or functionality you require on our website if you choose to do so.
3.7. Web beacons are images that originate from a third party site to track visitor activities. TRB and other third parties engaged by us may use web beacons to track the visiting patterns of individuals accessing our website.
4. Use of personal information
4.1. TRB uses the personal information it collects about you for our business functions and activities which may include the following:
4.2. TRB may collect and use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect and/or use your personal information.
5. Disclosure of personal information
5.1. Depending on the nature of your engagement with TRB, we may disclose your personal information to related entities of TRB, third parties that provide products and services to TRB or directly to you (at your request), fulfilment houses, distributors and other third parties such as your referee(s).
5.2. TRB may also disclose your personal information to our Website host and/or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
6.1. Like most business, marketing is important to TRB’s continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.We will not disclose your personal information to third parties for marketing purposes.You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.
7. Protection of personal information
7.2. TRB further protects personal information by restricting access to personal information to those who need access to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
8. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us. If we find that we have no further need for your personal information, we may remove it from our systems and destroy all record of it. TRB welcomes any changes to your details so as to keep our records up to date.TRB is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If TRB refuses a correction request, we will provide you with a written notice stating our reasons for refusing.
9. Overseas transfers of personal information
As the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of that information worldwide.We may disclose your personal information to companies that are associated with us overseas, including the United Kingdom and United States.
10. Resolving personal information concerns
Level 3, 333 Flinders Lane
Melbourne VIC 3000
Email: firstname.lastname@example.orgOnce a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: email@example.com.
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